Dec 132011
 

IMPORTANT ANNOUNCEMENT: Did you receive a book with sub-par print quality? Do the blacks not look solid, but like they were rubbed off? Unfortunately, we’ve run into this problem ourselves, and we’re very upset about it.The ninjas do their best to make these books look awesome, but we cannot control what goes on when Lulu sends your order to print. If you got a bad book, don’t settle! Complain to Lulu directly by going here to Lulu Customer Support.

Navigate to “Email” (right below Customer Support). You will need to sign in. Then choose “Help with my Order” and be sure to select “Item has a print defect” next to “What’s the problem?” Mention the bad print quality, nobody should have to stand for ugly books.

Needless to say, we’re very unhappy about this and apologise profusely, even if Lulu should really apologise to you. We’re working on making the books easier to buy (no more Lulu) with better quality for the same low price we promise (bottom line cost-to-print), but in the meantime, we’ll have to continue to use Lulu.

Please let us know if you got a bad book, and/or what the outcome was after you contacted Lulu.com!

~ Gally

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